The Small Print
Returns and Exchanges
Father Rabbit takes great pride in the products offered and the delivery methods used. If for any reason you are not happy please contact him immediately. If the product is faulty we will gladly replace the product. If the product is out of stock we will refund your money or offer you a credit. Father Rabbit needs to be notified within 7 days of receiving the goods. If you change your mind, exchanging goods is at the discretion of Father Rabbit. You will require proof of purchase to return or exchange the product. If the product has been damaged in transit, please let us know immediately and we will contact the courier company directly to sort out any claims.
Address for Returns and Exchanges
Father Rabbit Ltd
1/14 Cockburn St
All goods are packaged carefully and beautifully. We love gift wrapping and making the parcel very special for you to receive. If you do not want gift wrapping please tell us in the note to us section of the cart.
All weights are volumetric. Even though a product may weigh very little, its volumetric weight will cost more than its real weight to send.
eg. a drying rack is 3kg, volumetrically it is just over 10kg.
|Auckland||North Island||South Island|
Rural delivery - plus $3.00 to North Island and South Island charges.
For orders or products over 10kg (either by weight or volume) heavy goods freight is charged.
Auckland does not have heavy goods shipping. It remains at $6.00
We use PBT couriers and CourierPost.
If you or your gift recipient are not home (and you have not suggested they can leave at the door), a card to call will be left in the letterbox. We use CourierPost for PO Box addresses or if you live on Waiheke Island and some rural delivery addresses. We will always endeavor to write the phone number on the package. Your parcel should arrive within 5 working days of receipt of order, rural delivery may take a little bit longer. This is subject to product availability, we will always advise if there is an expected delay.
Please remember to let us know if your address is a "rural delivery" by selecting the correct freight area and choosing rural delivery.
If the incorrect freight option is selected, we can contact you by email to arrange payment of the difference.
We do send orders internationally. Depending on where you are, freight will be determined at the checkout, except for large bulky items we quote the freight separately. Our prices include NZ GST (goods and services tax), GST is not applicable for overseas orders. So we put that value toward the cost of shipping. Therefore the freight charges shown on the cart are less than what they actually cost us. If you have any questions about this, please don't hesitate to contact us.
|Air Mail||Economy Courier||DHL Express|
USA ,China and Hong Kong $37 NZD.
UK and Europe $40 NZD.
The Rest of the world $73 NZD. (Please email us for a quote.)
All orders are sent with New Zealand Post or DHL. Delivery time frames are listed below. Any additional taxes or customs duties that are incurred within the recipients country are the responsibility of the buyer/recipient. These may include QUARANTINE charges, expecially for things like wood or brushware. Goods are insured up to the value of $2000. You can expect that items will usually arrive at their destination within the time frame specified. But because NZ Post does not directly control all parts of the delivery chain, they cannot guarantee that your item will always reach its destination within the delivery target. Delivery to areas outside major cities, or where your item is dutiable or held in Customs, may take longer.
Once the order is ready for dispatch, delivery takes:
Australia 2-3 days (except for around Christmas time, we will advise cut off dates for Christmas delivery)
South Pacific 2-5 days (express courier only available)
East Asia and North America 4-6 days
UK and Europe 5-6 days
Rest of world 2-5 days (express courier only available)
Payment options and Credit Card Security
We accept DPS, PAYPAL and bank deposit (NZ only) payments. Please see more information below.
What forms of payment do you accept?
Paypal gladly accept Visa, MasterCard and Amex or regular account payments all through PayPal. You can also "send money" via your paypal account to firstname.lastname@example.orgHow secure is this store?
When you choose to use Paypal for payments, and PayPal automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available).Do I need a PayPal account to make a purchase?
No. PayPal has optimized the checkout experience with an exciting improvement to their payment flow.
For new buyers, signing up for a PayPal account is now optional. This means Father Rabbit Limited customers can complete their payments first, and then decide whether to save their information in a PayPal account for future purchases.
Here’s how this easier checkout works:
- Customers enter their name and shipping address.
- They’re prompted for their credit card, email address, and phone number.
- (Optional) After reviewing their information, they may choose to save their information by creating a PayPal account to make future transactions faster.
Please note that PayPal’s fraud prevention measures remain in effect for buyers who use this checkout even though the customer hasn’t created an account.
This is for our New Zealand customers only.
You will be sent by email our bank account details to make payment into our account once you place your order.Your purchase will be sent when we can see the money in our bank account. Sometimes this can take a couple of days between banks.
It is also useful to select this option if you intend to pick up your purchase in our Grey Lynn store. You can then pay by eftpos or cash in store.
All prices are in New Zealand Dollars and Father Rabbit Limited charges your credit card in New Zealand dollars. You can view different currency prices by changing to another currency in the footer of the website. You can choose USD, Euro, GBP or AUD.
If you live outside New Zealand, and have a foreign currency credit card, the New Zealand amount will be charged to your card using your provider's current exchange rates. Please remember that buy/sell exchange rates can be different depending on when your credit card provider processes the transaction, so the amount that appears on your credit card statement may be slightly different to the converted invoiced amount. Credit card companies may also charge international payment fees and/or commission for selling you foreign currency. Please contact your credit card provider directly for their terms and conditions.
We are committed to protecting your privacy. We will only use the information that we collect about you lawfully and you will not receive marketing emails from us just because you have placed an order in the past. Unless you want to receive our newsletter of course! You'll also be asked if you want to sign up if you place an order. (Click here to sign up)
We will not e-mail you in the future unless you have given us your consent or it is directly relevant to an order you have placed.
The type of information we will collect about you includes:
* your name
* email address
These are collected by Paypal for the strict intention of processing your order and will not be used for any other purpose, nor will they be disclosed to a third party. As Paypal processes all payments, we have no access to any credit card numbers or bank details at any point.